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These general terms and conditions of sale govern ESCAPE PLACE, SAS's escape game activity with a capital of € 1,000 registered with the Saintes RCS under number SIRET 81294146600029, hereinafter referred to as "COMPANY".

They are brought to the attention of any natural or legal person, hereinafter referred to as the CUSTOMER (including the users of the room which they reserved personally or that they are part of the group of the person who reserved), wishing to proceed the provision of one or more game rooms, hereinafter referred to as the ROOM, and the contractual provisions and conditions applicable to any reservation made.

The CUSTOMER acknowledges and accepts his entire responsibility for the actions of any third party having access to the ROOM as part of his reservation, it being understood that these third parties will also be deemed to be the CUSTOMER.

Article 2 – ACTIVITY

The purpose of the COMPANY is to organize and market live-escape games in groups organized in its place at 8 place Pierre Henri Simon, 17240 St Fort sur Gironde.


Access to the facilities and services of the COMPANY is made after reservation on the website, by phone or in its establishment. The reservation is made for a specific day and time, and is only valid for this time slot. The reservation is made within the limits of available places, which are updated in real time on the website. The booking will be firm and final only after receipt by the customer of a confirmation e-mail from the COMPANY.

The COMPANY reserves the right to cancel a reservation without justification. A cancellation made by the COMPANY alone will be subject to a full refund of the price of the reservation, excluding any other sum that may be claimed as damage or otherwise.


The rates indicated by the COMPANY are in euros, all taxes included, taking into account the VAT applicable on the day of the order.

The COMPANY reserves the right to change prices on its website at any time. The service will be charged on the basis of the rates in effect and mentioned on the site at the time of booking.

The COMPANY accepts credit card payments only, made on As an exception, as part of the addition of a participant to the CLIENT's group, payments by credit card or cash are accepted on site.


No reservation can be canceled or refunded except in the context of a cancellation by the sole fact of the COMPANY. In the latter case, the amount of the initial booking will be refunded.

In the event of customer delay greater than or equal to 15 minutes on the booked schedule, the COMPANY reserves the right to cancel the service, without any refund being made.

In the event that fewer CLIENTS than during the reservation would be present to participate in the event that is booked, the difference in price is not refunded.


The COMPANY provides the CUSTOMER with instructions for accessing the ROOM. It is requested to deposit all personal effects in the instructions. The provision of a record does not imply any obligation of supervision. CUSTOMERS retain responsibility for all property belonging to them including those placed in the deposit. The COMPANY declines any responsibility in case of theft.

The COMPANY grants CUSTOMERS the right to occupy the ROOM for a period of 60 minutes. The CUSTOMER agrees that the game lasts for a maximum of 60 minutes, whether he has managed to find all the riddles or not. Similarly, he agrees that the game ends before the 60 minutes, if he found all the riddles, without it entitles to a price adjustment.

The CUSTOMER is required to use the ROOM so as not to cause or risk causing any damage to other users, the environment, premises and equipment. The CUSTOMER will take care to keep the ROOM and its equipment in good condition. The CUSTOMER agrees already that any intentional degradation or caused by a misuse of the equipment is invoiced to him.

The COMPANY reserves the right to forbid the entry to its premises to any person whose behavior would be considered inappropriate, in particular the CUSTOMERS under the influence of alcohol or drugs, without this prohibition of access giving right to any refund or compensation.

Due to the nature of the game, no recording can be made in the ROOM. Thus, the use of video and / or audio recording devices (this includes but is not limited to: mobile phones, cameras, GoPro) is strictly prohibited.Any use of this type of device may result in the complete cessation of the game for the entire team, without any refund being made.

The COMPANY provides video and audio surveillance of the CUSTOMER in the ROOM, but no registration is made.

The COMPANY expects its CUSTOMERS to refrain from disclosing details of the game directly or indirectly to the public. Any total or partial disclosure would violate the SOCIET's commercial interests.


By booking through the website of the COMPANY, the customer consents to the collection of personal data essential to ensure the proper processing of orders. The COMPANY undertakes never to communicate this information to third parties except in the cases provided for by law.

The customer has a right to access, modify, rectify and delete data concerning him (article 34 of the law "Informatique et libertés" of January 6, 1978). To exercise this right, you must contact the COMPANY by mail addressed to 45 avenue de la Republique 17240 St Ciers du Taillon.

Article 8 – PROPERTY

All elements, texts, videos, images, sounds of the site are the exclusive property of the COMPANY. Any reproduction is strictly prohibited.


These general conditions of sale are subject to French law. In case of dispute, the French courts are only competent. The present general conditions of sale are in force as of July 1st, 2018.